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Unless an exception uses, the user could enjoy the right to withdraw from the contract within the term specified (normally 14 days) for any reason and without justification. The user can find more information on the right of withdrawal in this section.

Who enjoys the right of withdrawal

The right of withdrawal allows European consumers to withdraw from contracts concluded at a distance (since the user is unable to see or try the product before concluding the contract). The withdrawal from the contract makes the obligation of the contractors to perform it.

On this website the right of withdrawal is applicable to all consumers, regardless of the place where they are.

Except for one of the exceptions under mentioned - if provided - the consumer user has the right to withdraw from the contract within the period of time specified later for any reason and without the need for justification.

Travelers who do not meet these requirements do not enjoy the rights described in this section.

Exercise of the right of withdrawal

To exercise the right of withdrawal, the user must send the owner an unequivocal communication of his intention to withdraw from the contract.

To this end, the user can use the type withdrawal form available in the definitions section of this document. However, the user is free to express his intention to withdraw from the contract in any other suitable form. In order to respect the period within which the right must be exercised, the user must send the declaration of withdrawal before the withdrawal deadline expires.

When does the withdrawal deadline expire?

  • In case of purchase of goods, the withdrawal deadline expires after 14 days from the day when the user or a third - in charge of these and different from the courier - replies possession of the assets.

  • In case of purchase of multiple goods ordered together but delivered separately or in case of purchase of a single property composed of several lots or pieces delivered separately the withdrawal deadline expires after 14 days from the day the user or a third party - from these and other than the courier - takes possession of the Last of the assets, lots or pieces.

Effects of withdrawal

The owner reimburses all the payments received including, if made, those relating to the delivery costs to users who have correctly exercised the right of withdrawal.

However, the higher cost deriving from the choice of a particular delivery method other than the cheaper standard delivery offered by the owner will remain the responsibility of the user.

The reimbursement takes place without undue delay and in any case within 14 days from the day the owner was informed of the user's decision to withdraw from the contract. Except where otherwise agreed with the user, the refund is made using the same payment vehicle used for the initial transaction. The user must not incur any cost as a consequence of the withdrawal.

... on the purchase contracts of tangible goods

Unless the owner has offered to withdraw the assets, the user is required to return them to the owner or another person authorized by them to receive them without undue delay and in any case within 14 days from the day he communicated his own intention to withdraw from the contract.

The term is respected whether the delivery of the assets to the courier or to another authorized person takes place before the expiry of the 14 -day period described above. The reimbursement can be retained until receipt of the assets or until the user has provided proof that they have returned them.

The user responds to the decrease in the value of the goods deriving from a use of the assets other than that necessary to establish their nature, characteristics and operation.

The return costs of the return are borne by the user.

Exceptions to the right of withdrawal

There is no right of withdrawal from contracts:

  • supply of tailor -made or clearly customized assets;
  • of supply of goods that risk deteriorating or expires rapidly;
  • of supply of sealed goods that do not lend themselves to being returned for hygienic reasons or connected to health protection and have been opened after delivery;
  • of supply of goods which, after delivery, are, by their nature, inseparably mixed with other goods;

Legal guarantee of product conformity

Based on European legislation, the seller guarantees the compliance of the goods sold for a minimum period of 2 years from delivery. Therefore, the seller is required to ensure that the goods purchased have the quality, functionality or characteristics promised or reasonably predictable for at least two years from the moment of delivery to the buyer.

If users act as European consumers, the legal guarantee of conformity of the goods applies to the articles available on this website in accordance with the laws of the country in which they habitually reside.

The national laws of this country can grant these users wider rights.

Consumers who do not act as European consumers could enjoy guarantee rights of conformity pursuant to the country's legislation in which they usually reside.

Reimbursements will be processed within about 7-14 working days from receipt of the return. The original shipping costs are not refundable.